There will be a scheduled interruption in Digital Cable TV Service on Monday 29th July, 2013 between the hours of 12:15 am and 6 am. This is to facilitate the implementation of network enhancements which are essential to improve our service delivery to you.
NB:Â These instructions only need to be followed if you have NO SERVICE immediately after 6am on Monday 29th July 2013.
To benefit from these upgrades, it is essential that you follow the following instructions.
- Press MENU on your remote, which will display a list of five options on your television
- Using the UP or DOWN arrow keys on your remote, highlight INSTALLATION and press OK on your remote
- Highlight FACTORY SETTING and press OK
- You will be asked to ‘Reset All Data’, highlight YES and press OK
- You will now be taken to a screen that says ‘SEARCHING’ to the top left hand corner, immediately press EXIT twice on your remote
- Now your television will once again display a list of five options. If you are able to see anything other than the list of five options, please begin from Step 1 again.
- Highlight INSTALLATION and press OK
- Highlight SERVICE SEARCH and press OK
- Change your SEARCH MODE to MANUAL using the LEFT or RIGHT arrow keys
- Press the DOWN arrow key and highlight CHANNEL
- Using the LEFT or RIGHT arrow keys, select channel 41
- Using the UP or DOWN arrow keys, highlight START SEARCH and press OK
- When the search is completed, it will list the total number of TV and Radio services that were received. Press OK to save these services.
- Repeat steps 9 through 13, but this time you will be individually searching for the TV and Radio services on the following channels which you will select when you get to step 11– channel 42, 43, and 44.
- Once the previous steps are completed, press EXIT 3 times to begin viewing our Digital TV services once again
- Press MENU on your remote to enter the MAIN MENU screen
- Using the UP or DOWN arrow keys, highlight USER SETUP
- Using the arrow keys, highlight FACTORY DEFAULT and press OK
- Using your remote, press number ZERO x 4 – ‘0000’
- A prompt will appear on the screen with OK being highlighted, press OK on the remote
- On the SCANNING screen, when the PROGRESS BAR (a red bar) reaches 100%, press MENU to save the
- Once the previous steps are completed, you can begin viewing our Digital TV services once again
Please feel free to contact our Customer Service Team if you are unable to view our Digital TV services after performing the respective steps.
We sincerely apologize for any viewing inconvenience, and we ask and thank you for your continued support and cooperation in ensuring that all upgrades are implemented as swiftly and smoothly as possible.
7 comments on "Re-activation Instructions for Scheduled Service Interruption – Monday 29th July, ..."
Add Commentstill no connection. tried numerous times to reactivate but nothing. called green dot n lines keep getting crossed with other customers waiting to speak 2 an agent. e-mailed as well and no reply. very disappointed in the service. please do something soon.
Missing a lot of channels…. Please fix ASAP
My remote is not working, and I have a black boxes.
I have two silver boxes, according to the instructions that I followed explicitly, one of my boxes was rectified and working properly, however the other box has great picture and visual but no, absolutely no audio on any and all channels!!!
I was advised by service reps to keep the Box on and unplug it, wait for 10 mins and plug it back in. However the same problem exists still!!!!!!!!!!
I think a technician should visit me and change the box….. Getting fed up!!!!!!!!!!!!
Thank you for your comments. We’ve sent it to our Customer Care Team and one of our representatives will be contacting you shortly.
Our Customer Care Centres will be opened until 6:30, to accommodate our customers with the Set up boxes upgrades.
If you’re not sure where our Customer Care Centres are located please view the map at this link: https://www.gd.tt/large-map-to-our-offices/.
We thank you for your patience and assistance as we facilitate this Digital Cable TV system upgrade.
A customer rep tried to assist me today. Ten channels were activated, and the other 70% were not activated. I’m still awaiting a visit or a call from GREEN DOT TECHNICAL SUPPORT. This is the 6th day of inconvenience.
Your comments have been forwarded to the customer service team. Someone will be contacting you shortly.