Critical Network Upgrade
If you are unable to view your Digital TV services after the network upgrade, please follow the steps below that apply to the type of cable box you have to resume your service.
Steps
If you have a Black Set Top Box with a label (Topfield) which is located at the front-left of the cable box display, you will be required to perform the steps below:
1. Press MENU on your remote, which will display a list of five options on your television
2. Using the UP or DOWN arrow keys on your remote, highlight INSTALLATION and press OK on your remote
3. Highlight FACTORY SETTING and press OK
4. When prompted to ‘Reset All Data’, highlight YES and press OK
5. Once you are taken to a screen that says ‘SEARCHING’ to the top left hand corner, immediately press EXIT twice
on your remote
6. Now your television will once again display a list of five options. If you are able to see anything other than the list
of five options, please begin from Step 1 again.
7. Highlight INSTALLATION and press OK
8. Highlight SERVICE SEARCH and press OK
9. Change your SEARCH MODE to MANUAL using the LEFT or RIGHT arrow keys
10. Press the DOWN arrow key and highlight CHANNEL
11. Using the LEFT or RIGHT arrow keys, select channel 43
12. Using the UP or DOWN arrow keys, highlight START SEARCH and press OK
13. When the search is completed, it will list the total number of TV and Radio services that were received. Press OK
to save these services.
14. Repeat steps 9 through 13, but this time you will be individually searching for the TV and Radio services on the
following channels which you will select when you get to step 11– channel 44, 45, and 46, and 47, and 48.
15. Having completed the above steps, press EXIT 3 times to begin viewing our Digital TV services once again
Steps
1. Press MENU on your remote to enter the MAIN MENU screen
2. Using the UP or DOWN arrow keys, highlight USER SETUP
3. Using the arrow keys, highlight FACTORY DEFAULT and press OK
4. Using your remote, press number ZERO x 4 – ‘0000’
5. A prompt will appear on the screen with OK being highlighted, press OK on the remote
6. On the SCANNING screen, when the PROGRESS BAR (a red bar) reaches 100%, press MENU to save the settings.
7. Once the previous steps are completed, you can begin viewing our Digital TV services once again
Steps
1. On the remote, press MENU > Setting > press OK > Factory Default > press OK > enter (0) zero x 4 (0000). STB will now be on the Installation screen scanning all GD frequencies.
2. Once the scan is complete, please proceed as indicated by the prompt on the screen (Search complete – press Menu to exit).
3. The television will now be on IETV.
4. Having completed the above steps, you can begin viewing our Digital TV services once again
Steps
1. On the remote, press MENU > Installation > Factory Default > OK to select Factory Default > enter (0) zero x 4 (0000). STB will now show a ‘Warning’ prompt, simply press the OK button. You will now be taken to the Channel Search screen where the STB will scan all GD frequencies.
2. Once the scan is complete, another prompt called ‘Information’ will appear on the screen displaying the total number of TV and Radio channels that were scanned; this indicates that the scan was successful. Simply press OK to exit.
3. The television will now be on IETV.
4. Having completed the above steps, you can begin viewing our Digital TV services once again