Green Dot Amnesty Programme
October 26th 2015 to October 30th 2015
Frequently Asked Questions
Q. What is Green Dot Limited Amnesty Program?
A. Green Dot Limited Amnesty Program allows all customers whose services are currently suspended or disconnected to pay off their outstanding balances without having to pay any penalties or reactivation fee.
Q. When is the amnesty being offered?
A. The amnesty program will run for five (5) days from October 26th to October 30th , 2015.
Q. Who is eligible for the amnesty program?
A. All Green Dot customers, both Internet and Digital Cable, whose accounts have been suspended or disconnected.
Q. Is the amnesty available only to Residential customers?
A. No. The amnesty is available to both Residential and Business customers. It is recommended that business customers contact their account managers for assistance.
Q. Will I be able to make a partial payment and still receive the amnesty?
A. No. Penalties and reactivation fees will only be waived if you pay the full outstanding amount on your account.
Q. Where can I make payments?
A. Payments can be made at any:
- Via outlet (Lotto booth)
- Sure Pay (Massy Stores /formally HiLo)
- Bill Express (Western Union outlets)
- Scotia Bank (all Branches)
- Yooz Mobile Bill Payment
- Also for your convenience, credit card payments can be made by completing the form at www.gd.tt/ccp
- Green Dot Offices – #29 Cipriani Boulevard , Port of Spain (This office has moved to 40 Bejucal Road, Cunupia.) (No Cash, Only Card or Cheque payments) – #203 Montrose Main Road (No Cash, Only Card or Cheque payments)
Q. What happens if I do not make the payment within the time the amnesty is being offered?
A. If you miss the amnesty, you will be required to pay all reactivation fees and penalties and your account will be sent to our debt collectors to further pursue any outstanding balances.
Q. If my service is disconnected and I make the full payment to clear my account under the amnesty program, how do I go about getting back the service (I still have my equipment)?
A. You will be required to contact us to request reactivation of the service.
Q. If my service is disconnected and I make the full payment to clear my account under the amnesty program, how do I go about getting back the service (my equipment has been returned)?
A. You will be required to reapply for the service under a new account. Currently there is no installation fee for customers signing up for 3 Years Contract (valid until December 5th, 2015).
Q. How can I contact Green Dot for further information?
A. You can contact us by phone on 623-4643, via Email or at Facebook.
