Critical Network Upgrade: January 31st, 2015

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On Saturday 31st January 2015, Green Dot will be implementing a few critical network upgrades, which are necessary to improve our quality of service. In order for all customers to benefit from these upgrades, some customers will experience service interruptions resulting in their inability to view our Digital TV services.

In order to minimize your viewing disruption, we kindly ask if you are unable to view our Digital TV services that you follow the below steps on or after Saturday 31st January 2015 in order to resume viewing your Digital TV services once again.

On Saturday 31st January 2015, customers with the Black Set Top Box with a label (Topfield) which is located at the front-left of the cable box display will be required to perform the steps labelled ‘Only for Topfield Customers’ only if you are unable to view our Digital TV services.

Click here to view the steps for the Black Topfield Set Top Box

If you have a Grey Set Top Box, you will only be required to perform the steps labelled ‘Only for Customers with Grey Boxes’ only if you are unable to view our Digital TV services.

Click here to view the steps for the Grey Set Top Box

If you have a Black Set Top Box with a label (Opentel) which is located at the front-left corner of the cable box, you will be required to perform the steps labelled ‘Opentel – GD Black Cable Box #2′ only if you are unable to view our Digital TV services.

Click here to view the steps for the Black Opentel Set Top Box

If you have a Black Set Top Box with a RED LED front-display with Silver buttons, you will be required to perform the attached steps ‘GD Black cable box only if you are unable to view our Digital TV services.

Click here to view the step for the Black Cable Box #3

If you are unable to view our Digital TV services after performing any of the respective steps, please feel free to contact our Customer Services Department at (868) 224-GDOT (4368), or email us at info@greendotgroup.co, and one of our representatives will be more than happy to assist you.

We sincerely apologize for any viewing inconvenience, and we ask and thank you for your continued support and cooperation in ensuring that all upgrades are implemented as swiftly and smoothly as possible.

10 comments on "Critical Network Upgrade: January 31st, 2015"

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  1. David Fenton on said:

    It is great that you are upgrading the quantity content of your cable package. What is of equal or greater import is the upgrading of the quality of this said content. By this I mean the delivery of an high definition (HD) feed to us who desire such. Unlike the old television sets, when a low definition feed comes to the HD TV, the picture is irritatingly blurry (these are my observations). Seeing that your ‘competition’ offers HD options it only makes good business sense that you also ‘trump and follow suit’. I would also like to request a response (via e-mail) to these proposals and if it is at all possible, a complete listing of all the new channels that were added to my cable package since this recent upgrade. Thank you in advance.

  2. Kasso Dowlath on said:

    I contacted csr yesterday with a complaint that I was not receiving any audio reception on any of the radio stations on the menu. I missed the technician’s call last night and efforts to call back at 6234643 was met with a busy tone. My ref no is 452162. Please assist.
    Thank you.

  3. Judith Shaw on said:

    I did the upgrade over 5 times and still do not get TBS or WGN and there are a few channels that I can not hear with the volume all the way up also the channels still scramble while watching. With the up grade the service is worse not better. Can not get through on the phone line always busy so please call me at 697-1344 or 683-6525 to let me know what can be done to correct the problem.

  4. Damian on said:

    Good Night,

    I am not getting service on one my boxes – all channels except the info channel 201.

    I was on hold for over 30mins and had to hang up.

    Please respond: 766-0621

    Damian Mungal

  5. cordelia on said:

    I followed the steps for the grey box and now I have NO chanells plz help

  6. Lisa Rewan on said:

    Your service is horrible and i will be reporting you all to consumer affairs if you do not contact me TODAY!!!! I have paid for installation 2 weeks ago and was promised connection in two weeks time yet still do date no one has had the audacity to contact me and when i did call a customer rep i was not given proper and adequate information. If this is the way green dot does its business then i want no part of it!!!! As a new customer i am being treated with scant if not no courtesies at all!!!!

  7. Shiva Soodoo on said:

    Since the upgrade I am not getting to view some channels and some lack audio. I tried rebooting the box but it doesn’t help. Can you sort this matter out.

  8. I am disappointd in the service. After moving to a new location I decided to keep the Greendot service for I was pleased with it but now I am wondering if I made a serious mistake. No SPACE, NO TNT and several others. Volume on some channels are non-existing so if you are scrolling and get to a channel where the volume is okay, then it appears as if you are deaf to the neighbours. No guide and I always boasted that this was something that I enjoyed with the service

    Please help!

  9. I am getting a lot of problems with the volume. You all need to upgrade not the tv or the channels because it’s not working.

  10. I am not receiving all of my channels, the set up information provided isn’t working and I cannot get through to your listed telephone number.

    I left FLOW because of their poor service and I am loosing my patience here.

    Can someone please contact me at 688-9021 with a resolution to my problem.