Designed to keep you on top of it all and will definitely improve and simplify your life.
Stay ahead and be in the know, with media streaming, gaming with friends and unlimited video. Up to 20 Mbps.
The are countless reasons to sign up for our Broadband Internet service. Soon you’ll be wondering why you didn’t sign up before.
The various benefits that come with your Broadband Internet service include:
- Connectivity in both Urban and Rural areas.
- Packages fit for the individual needs of our customers. (Gamers, Students, Families)
- Does not require the use of a phone line.
- Unlimited Broadband Internet access.
- Our Network is manned and monitored 24 hours a day 7 days a week.
- 24 hour Customer Service.
- 24 hour Tech Support.
Become more familiar with the details of our Broadband Internet Service.
Here you’ll find many of the frequently asked questions we receive surrounding our Broadband Internet services.
Broadband and high-speed are interchangeable terms used to refer to the power of the Internet connection you are using.
Installation timing varies by the specific service plan you order. After you sign up for service, you will be contacted by our Scheduling Team for your installation date and time.
Information passes between your computer and the Internet in two directions: upstream and downstream. Information that flows upstream is sent from your computer to the Internet, such as sending e-mail attachments or playing two-way games. Information that flows downstream is from the Internet to your computer, such as surfing the Web or downloading files. Please note that broadband service speeds are an estimate.
YES – there is a basic NAT firewall. For customers that require a non-NAT solution, we can offer both a DMZ and static IP option.
Yes. This can be achieved by using a device such as a switch.
Our Customer Service & Technical Support Departments are here twenty four (24) hours each day to assist with any concerns which may arise we are ready and willing to assist you whenever you need us.
Yes. You may contact our Customer Care Department for further information on upgrading.
Yes you can, simply provide us with your email address by calling into our customer care department or send a request to us via a private message to our facebook page or to info@greendotgroup.co
Your monthly bill will be emailed every month on the same date that your service was installed. For example; If your service was installed on the 10th of July, your monthly bill will be sent to you on the 10th of August and recur on the 10th of every month thereafter. Please note that your monthly invoice will be emailed once an email address is provided to us. You can also receive your billing information via the following options:
- SMS – you will receive a text message advising of your monthly billing/balance.
- G-Dot Customer Portal – you must register your Green Dot account to gain access to your information. Use this link to register:
- Phone – 224-GDOT (4368)
- Front Office – visit us at 40 Bejucal Road, Cunupia.
- Adding of a package (prorated to bill cycle).
- Removal of a package (credit will be applied for unused days as per bill cycle).
- Suspension/Disconnection of service.
- Activation of service (from suspension/installation).
- Monthly billing per bill cycle.
We provide an array of convenient payment options
Choose the one that’s most convenient to you.
Yooz
This is a new secure mobile bill payment facility, that is available to all Bmobile and Digicel prepaid and post paid customers with a Republic Bank One Card or a Credit Card from ANY bank. You can set-up Yooz by visiting any Republic Bank branch or one of our Customer Care Centers to register your mobile phone to your bank account.
VIA
Payments can be made through VIA locations at all NLCB outlets in Trinidad and Tobago. Find the VIA location closest to you.
Bill Express
Payments can also be made through all Bill Express outlets. View the map of outlet locations. View map of outlet locations.
Scotiabank
You may also deposit your payments to our Scotia account: Scotiabank T&T Ltd – Account No 12011-08. Find the Scotiabank location that’s closest to you.
Surepay
Surepay locations at selected Massy Stores outlets is also a convenient payment option. Find the Surepay location that’s closest to you.
Credit Card
Authorizing us to deduct your monthly payments from your credit card is yet another convenient payment option. Submit the Authorization Form Now.
Finally, you may mail payments to us at 40 Bejucal Road, Cunupia. Find a TTPost Retail Mailing Centre near you.
Here you’ll find some valuable links to software and resources that can help you make the most of your Broadband Internet experience.
Access countless freeware and shareware software packages at following links:
Improving and Simplifying Lives – Sign up Now
One of our friendly customer service agents will contact you shortly after you sign up to schedule your installation.